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Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at pratimasaxena45@gmail.com or call us at +91-88511 79248 (08:00 AM-10:30 PM, Monday-Sunday).
Wish Message And Gift is not responsible and does not guarantee refund for cases where:
- Candles are delivered to incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to after placing the order. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 5 working days. Once processed by Wish Message And Gift, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.
Exchanges
Because of very low cost of products, it will not be possible for us to accept any request for product exchanges.
Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-88511 79248 (08:00 AM-10:30 PM, Monday-Sunday) or send us an email with the photographs of the same at pratimasaxena45@gmail.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Wish Message And Gift, it takes 5-7 business days for the refund amount to reflect in your account.